Conflict Resolution

( HRDF Training No : 10001314575)

This program provides participants with practical skills to manage and resolve workplace conflicts constructively. It focuses on communication, negotiation, and building understanding to maintain positive working relationships and team productivity.

Learning Outcome

• Understand the sources and dynamics of workplace conflict.

• Apply conflict resolution strategies effectively.

• Strengthen communication skills in challenging situations.

• Negotiate win-win outcomes in disputes.

• Manage emotions and build empathy during conflicts.

• Foster collaboration and mutual understanding.

• Maintain productivity while resolving disagreements.